Resume
Skills
& Expertise
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Programming languages: Python, R
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Data visualization tools: Tableau, Power BI
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Database Management Systems: MySQL, Oracle, PostgreSQL, DynamoDB
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Machine Learning Models: Random Forest, Boosting, SVMs, Neural Networks (Topic Modelling & CNN)
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Others: SQL, MS Office Suite, Cloud-Computing, Cybersecurity
Work
Experience
Dhaka, Bangladesh
January 2021 - March 2022
Dhaka, Bangladesh
May 2020- January 2021
Shohoz
Product Manager – Shohoz App
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Developed and socialized hypothesis and data-driven roadmap strategy, optimizing marketing campaigns and customer experience. Launched 5+ AB test experiments that resulted in 2 points increase in Net Promoter Score (NPS) for the app.
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Improved customer retention by 20% by developing and implementing a customer segmentation strategy using Classification Model and Neural Networks to identify high-risk customers and created targeted marketing campaigns.
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Utilized Word Embedding Models to conduct sentiment analysis on user reviews within the app, aiming to enhance the quality of product features.
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Generated consensus with stakeholders, including business development, engineering, and design teams, to define and drive product vision, strategy, and roadmap.
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Monitored and analyzed product performance, user engagement, and conversion metrics, utilizing data-driven insights to inform product enhancements and optimization.
Shohoz
Product Analyst – Marketing and Sales
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Developed and implemented a predictive analytics model using Random Forest to forecast quarter sales, resulting in a 95% accuracy rate and improved decision-making for sales and marketing teams.
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Identified underperforming products and recommended pricing adjustments, resulting in an 18% increase in revenue.
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Analyzed customer feedback data to improve product functionalities and customer experience, leading to a 10% decrease in customer complaints.
Dhaka, Bangladesh
September 2019 - March 2020
Dhaka, Bangladesh
February 2018 - June 2019
Export-Import Bank of Bangladesh (EXIM Bank)
Trade Finance Analyst
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Assisted Trade Compliance Managers with all import and export compliance activities
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Reviewed Letter of Credit proposals and trade documents of 30+ corporate clients on a weekly basis
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Automated Letter of Credit management for clients by developing and launching an application utilizing R and SQL, resulting in a 15% growth in on-time payments
North South University
Teaching Assistant
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Mentored and tutored Corporate Finance and Investment Theory courses to 170+ undergraduate students
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Prepared educational resources, daily lesson plans, and weekly assignments that averaged an 85% completion rate
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92% of the students who attended at least 80% of all the tutorial sessions achieved a grade of B+ or higher
Education
Seattle, WA
March 2022 – June 2023 (expected)
Dhaka, Bangladesh
September 2015 - April 2020
University of Washington – Michael G. Foster School of Business
Master of Science in Information Systems
North South University
Bachelor of Business Administration, Major in Finance
​Community Involvement
Dhaka, Bangladesh
July 2018 - December 2019
JAAGO Foundation
Community Volunteer
Cause: Children
Planned, designed, and implemented supplemental classes for K-12 underprivileged children in Banani School, Dhaka
JAAGO Foundation
Fundraising Volunteer
Cause: Poverty Alleviation
Raised around $10,000 through a crowdfunding campaign to donate winter clothes in rural areas of Bangladesh
Dhaka, Bangladesh
July 2018 - December 2019